SyncMyOffice™ is proud to not only market itself as the go-to brand for hosted and cloud-based solutions, but more importantly to promote its leading after-sales support structures. We all know what it's like to be sold an amazing product but struggle to get personal, localised support from people we are able to understand and rely on. SyncMyOffice™ makes customer service and user experience a principal feature of our brand.
We find to be much more effective partners to all businesses not only by always being available for calls, emails and remote support BUT to provide that extra service of looking at out-the-box solutions to all your company’s challenges. SyncMyOffice™ is a partner to all: Small Office/Home Office (SOHO), the Small Businesses and Large Corporate Brands looking to work with a provider that is reliable and has specialised support with diligent employees that communicate well internally and externally.
With hosting your important data comes great responsibility. SyncMyOffice™ continually strives to offer the best and most reliable online services. We give you 10 excellent reasons to select SyncMyOffice™ as your hosted services partner.
We believe in our services, and we think we are your best choice. We provide extremely reliable services, transparent pricing and great support; we are passionate about offering the best IT solution. To put our money where our mouth is, we came up with our Platinum Promise.
SyncMyOffice™ has been in IT since 2003 – and we added Hosted Services to our portfolio in 2007. There has been sustainable growth year after year. We are proud of our enthusiastic client base.
Email and collaboration software are mission-critical, and uptime therefore is key. With SyncMyOffice™, you benefit from an infrastructure built from the ground up to provide redundancy and maximum availability. We provide a stable, secure, reliable, and rapidly recoverable environment. Our uptime guarantee is 99.99%!
Our aim is to offer the best and clearest support possible. That’s why we offer telephonic support and offer clearly written tutorials with screenshots. SyncMyOffice™ offers offsite support, but with our TeamViewer application we can assist you as if we were in your office. Clients over and over again testify about the exceptional quality of our support.
Our online Knowledgebase contains support articles with videos, neatly organized per category. We have a comprehensive web based support system which includes Live Chat and Ticket system. Our response time on initial tickets averages on 6 minutes and our resolve time averages in 90% of the cases on 35 minutes.
SyncMyOffice™ cPanel is a fully-featured web-based control panel that allows you to manage your domain online. Softaculous offers 1-click installation of your favourite software, like WordPress or Moodle. You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics.
SyncMyOffice™’s Support Portal helps you manage all your invoices, services and products in one convenient, feature-rich place. You can update your personal details, your account details and if you require any support, you can log a support ticket from here as well.
With SyncMyOffice™, you benefit from the attentiveness of a qualified team showing an ability to innovate and present a solution to just about any problem. The hosted services model allows us to provide highly scalable solutions that can be easily adapted. We offer flexible plans and month-to-month contracts.
At SyncMyOffice™ we have experience with many specific environments and their particular requirements on a daily basis. Since 2003, we have managed to continuously provide our customers with the flexible and intelligent solutions. SyncMyOffcie™’s track record clearly shows our commitment to your satisfaction.
Since 2003, we have focused more and more on hosting the service and we have developed a service level second to none. Our success as a company depends on you being happy with your hosted services, so we work hard to achieve this. We are as proud to serve 2-users businesses as organisations with hundreds of users.